Refund policy
Returns and refunds
Wild Yam Purple Ube Powder is a food product. For safety and hygiene reasons we cannot accept
returns or exchanges on opened pouches.
If something arrives wrong, we will make it right.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery
and we will arrange a replacement or a refund for the affected item. Please include your order
number and a photo of the issue so we can resolve it quickly.
Unopened pouches
If a pouch is still sealed, contact us within 7 days of delivery and we will help with a
return or exchange. For change-of-mind returns the cost of return shipping is the customer's
responsibility, and the refund is issued once we receive the pouch in resalable condition.
We will give you the return address when your return is approved, so please do not send
anything back before contacting us.
Opened pouches
Once a pouch has been opened we cannot accept it back, because we cannot verify how a food
product has been stored after it leaves us.
Cancellations and changes
If you need to change or cancel an order, message us as soon as possible. If it has not yet
shipped, we will do our best to update it.
Refunds
Once we have received and inspected a return, we will let you know whether the refund has been
approved. Approved refunds are issued to the original payment method where possible. For Cash
on Delivery orders we will arrange the refund with you directly.
How to reach us
Email: support@shopwildyam.com
Please include your order number in your first message.